Review of the Social Security Tribunal of Canada

Consultation Methods - Overview and Frequently Asked Questions (FAQs)


In March 2017, the Government of Canada announced the Social Security Tribunal of Canada (SST) will undergo a review to improve the SST’s appeals processes to ensure they are effective, transparent, and fair in meeting the needs and expectations of Canadians.  The review will also seek to identify opportunities for improvement.

The SST began operations April 1, 2013 as an independent administrative tribunal that makes quasi-judicial decisions on appeals for the Canada Pension Plan (CPP), the Employment Insurance (EI), and the Old Age Security (OAS) social benefits programs. 

Who is conducting the review?

KPMG LLP (KPMG) is an independent third-party engaged by Employment and Social Development Canada (ESDC) to undertake this review. The findings of the review will be included in a KPMG report to the Minister providing advice on how to improve, if necessary, the appeals processes administered by the SST for CPP, EI, and OAS social benefits programs.

Who will be consulted?

To support a thorough assessment, KPMG is seeking feedback from a diverse group who have been involved in the appeals processed under the SST and/or the tribunals which existed prior to the SST (i.e., Office of the Commissioner of Review Tribunals, Pension Appeals Board, Board of Referees, and Office of the Umpire). 

Participation in this review is completely voluntary.  Your acceptance or refusal to participate will not affect your relationship with ESDC, SST, or any other government organization. 

How do I provide feedback?

There are several ways in which you may provide your input.  The consultation methods are summarized in the following table.  Select the method you are most comfortable with to share your feedback.  Your participation is not restricted to one method, so feel free to voice your opinion in as many ways as you wish.


How to Proceed

Appellant and client representative survey: provide views and ratings on such matters as understanding the appeals processes, speed of service, timeliness and understanding of the decision (about 30 mins to complete)

Click on the following link to go to the survey:

Written Feedback: provide your comments on the appeals processes on one or more areas such as the efficiency, quality of decisions, timeliness of decisions, transparency and access to justice (amount of time is varied)

Click on the “Next” button at the bottom of this page

Email: send an email with any comments and attach any files (including documents, audios and videos) you would like us to review

Email Address:

If you DO NOT wish to continue to the written feedback form, just close this window.  Otherwise click on the “Next” button to proceed with the written feedback form.
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